Questions, answered
without the legalese.

Call us on 01274 608 608, or send us your details through any form on this site. A solicitor reviews what you have sent and calls you back within one working day to tell you honestly whether you have a case worth pursuing.

No. The first consultation is free, confidential and carries no obligation. If we do not think we can help, we will say so and point you somewhere that can.

Whatever you already have — dates, names, any letters or reference numbers, and photographs if there are any. Do not delay getting in touch because something is missing; we can start without it.

Not usually. We act for clients across England and Wales and most matters are handled by phone, email and video call. You are very welcome at 3 Manor Row if you would rather meet in person.

It means a Conditional Fee Agreement: if your claim does not succeed, you do not pay our fees. If it succeeds, our fee comes out of the compensation and is capped, and we tell you the percentage in writing before you sign anything. It applies to eligible claims — it does not apply to immigration work.

There can be disbursements — court fees, medical reports, expert or barrister fees. We explain which ones apply to your matter and what they cost before they are incurred, and on most No Win, No Fee claims they are covered by insurance we arrange for you.

Immigration is not No Win, No Fee. We quote a fixed fee in writing before you instruct us, so you know the total before you commit. Home Office fees and the Immigration Health Surcharge are separate and paid to the Home Office, not to us.

Yes, and we would rather tell you at the start than take a case that will not succeed. That is the point of the free first conversation.

Usually three years from the accident, or from the date you first knew your injury was linked to it — which matters for hearing loss, where the damage appears years later. For children the three years starts at 18. Housing disrepair and data breach claims have their own limits. Do not assume you are out of time: ask.

You can usually still claim. Compensation is reduced to reflect your share of the responsibility, which is called contributory negligence. Being partly at fault is not a reason to stay silent.

Most claims settle without a hearing. If a case does go to court we prepare you thoroughly and you are never there on your own.

A straightforward claim often settles in four to nine months. Serious injuries take longer, because a claim should not settle before the long-term effects are properly understood. We tell you where yours sits as soon as we have the medical evidence.

It is unlawful for an employer to dismiss or victimise you for bringing a personal injury claim, and claims are paid by their insurer, not out of the business. If you are worried about the working relationship, tell us and we will factor it in.

No solicitor can, and you should be cautious of anyone who says otherwise. The decision is the Home Office's. What we can do is make sure the application meets the rules, is properly evidenced, and does not fail on something avoidable.

It depends on the route and whether you use priority service. We tell you the current published processing times for your route at the outset, and we will tell you if they change while your application is pending.

Often not. Depending on the refusal you may have a right of appeal, an administrative review, or the option of a fresh application. Deadlines here are short and strict, so contact us as soon as you have the decision letter.

Yes — applications, renewals and compliance, including preparing for Home Office visits and responding to suspensions or downgrades.

You are given a named contact at the start and they stay with your matter. You will not be passed between people or have to explain your case again each time you call.

By whichever of phone, email or post suits you, at every meaningful stage — and we will tell you when nothing is happening, rather than leaving silence to be interpreted.

Yes. Legal professional privilege and our SRA obligations apply from the first conversation, whether or not you go on to instruct us. Our Privacy Policy sets out exactly how your data is stored, shared and retained.

Tell us, and we will take it seriously. Our Complaints Procedure sets out the timescales we work to and your right to take the matter to the Legal Ombudsman if we cannot resolve it.