Terms and Conditions

Please read these terms carefully. They govern your use of this website and the legal services provided by Manor Row Solicitors.

Last reviewed: January 2025.

1. General

Manor Row Solicitors is a trading name of Manor Row Legal Ltd (“the Firm”), a limited company registered in England and Wales with company number 16254992. The Firm’s registered office is at 3 Manor Row, Bradford, West Yorkshire, BD1 4PB.

2. Terms of website use

These terms and conditions (the “Terms”) govern your use of this website at www.manorrowsolicitors.co.uk (the “Website”). References to “Manor Row Solicitors”, “Manor Row Legal”, “Manor Row Legal Ltd”, “the Firm”, “we”, “us” or “our” mean the Firm.

The legal information on the Website sets out the Terms on which you use it, and makes accessible certain other legal and regulatory information which it is best practice to place in the public domain. For clients of the Firm, it should be read alongside our client care letter and terms of business (the “Client Care Documents”) and any documents referred to in them, such as a conditional fee agreement. The Client Care Documents take precedence over any legal notice on the Website where the two differ.

The Website is owned and operated by the Firm, which for these purposes includes any subsidiary undertakings, co-branded businesses and joint ventures that may exist from time to time.

We reserve the right to make changes to any part of the Website or these Terms at our discretion. We will not notify you of amendments, so please check the Terms each time you use the Website. Specific terms may also apply to particular services provided through the Website.

We may alter, suspend or discontinue any part of the Website or the services provided through it, including your access to it. While we make every effort to keep the information on the Website correct, it may become out of date, and we give no warranty as to its fitness for purpose, continued availability, quality, accuracy or completeness. The materials on the Website do not give specific legal advice and should not be relied on as doing so. Laws and regulations may differ outside England. Using the Website does not create a contractual or solicitor–client relationship between you and the Firm. We recommend you contact the advisers named on the Website for advice about a particular matter. The Firm excludes all liability for any loss or damage to you or a third party in connection with the use of, inability to use, or results of using the Website.

You may read the contents of the Website and download and store them temporarily for your own personal or non-commercial use. Except for content made specifically available for download, such as court forms and publications, you may not permanently copy, store or redistribute the contents in any way. Downloadable content is for your personal use or circulation within your business, and not for commercial re-use. You may not link to the Website from your own site without our prior written consent.

Links to other websites are provided for convenience only. We accept no responsibility or liability for your use of or reliance on any linked website, and inclusion of a link does not imply our endorsement of it or its provider.

For further information about using materials from the Website, or if you experience a problem with it, email info@manorrowsolicitors.co.uk.

3. Copyright and intellectual property

Copyright and other intellectual property rights in the content of the Website, including the Firm’s marks, logos and brands, belong to the Firm or its licensors. All rights are reserved except as expressly granted. If you are unsure whether an item is our copyright or trade mark, please contact us for clarification.

4. Disclaimers relating to downloads

The Website may allow you to download documents that are also available directly from their original source, such as court forms.

To the extent permitted by law, the Firm excludes all liability in contract and tort (including negligence, breach of statutory duty or otherwise) for any costs, losses, claims, damages, expenses or proceedings — including special, incidental or consequential loss, loss of profits and wasted management time — arising directly or indirectly from use of the download facility or the content of any downloaded material, including any defect, error, omission or inaccuracy in it, or any unavailability of an associated website or service.

• Downloadable documents are created exclusively by third parties, and the Firm excludes all liability for any illegality arising from error, omission, inaccuracy or copyright in such material.
• Downloads are provided for your convenience. The Firm does not necessarily endorse the material and has no liability to you in respect of it.
• Downloading documents is not an alternative to legal advice from a qualified solicitor, and using them does not create a solicitor–client relationship.
• Any material downloaded through the Website is obtained at your own discretion and risk, and you are solely responsible for any damage to your computer system or loss of data that results.
• We cannot guarantee that downloading will be error-free or uninterrupted, and are not liable for damages arising from use or loss of use, data or profits.
• While effort has been taken to ensure downloads are virus-free, no warranty is given to that effect and you are responsible for maintaining adequate virus checking software.

Nothing in these Terms excludes or limits liability for death or personal injury arising from negligence, or any liability which cannot lawfully be excluded.

5. Financial services and insurance distribution

Marketing. Where the Website or our other promotional material refers to the provision of financial services by the Firm — such as helping clients arrange after-the-event legal expenses (ATE) insurance — those references do not indicate that the general prohibition on providing regulated financial services applies to the Firm and its regulated principals and employees. The Firm is not authorised by the Financial Conduct Authority, nor is it exempt from authorisation under sections 38–39A of the Financial Services and Markets Act 2000.

Insurance distribution activity. The Firm is not authorised by the Financial Conduct Authority. However, we are included on the register maintained by the Financial Conduct Authority so that we can carry on insurance distribution activity in the UK — broadly, advising on, selling and administering insurance contracts. This part of our business, including arrangements for complaints and redress, is regulated by the Solicitors Regulation Authority. The register is at www.fca.org.uk.

6. Regulatory information

• Manor Row Solicitors is authorised and regulated by the Solicitors Regulation Authority, SRA number 8012196. You can verify our regulatory status at www.sra.org.uk.
• The SRA Standards and Regulations that govern our conduct are available on the SRA website. We are required to comply with them in all our dealings with clients and third parties.
• We maintain professional indemnity insurance in accordance with SRA requirements. Details of our insurers are available on request.
• A list of the directors of Manor Row Legal Ltd is available for inspection at our registered office.

7. Our services

Manor Row Solicitors provides legal services in the following areas:

• Personal injury claims, including road traffic accidents, accidents at work and accidents in public places
• Military hearing loss claims
• Noise-induced hearing loss claims
• Housing disrepair claims
• Data breach compensation claims
• Immigration services

Many of our services are offered on a “No Win, No Fee” basis under a Conditional Fee Agreement. The specific terms of any such arrangement are explained to you before you instruct us and are contained in your Client Care Documents. No Win, No Fee does not apply to immigration work, which is quoted as a fixed fee.

8. Fees and payments

• Our fees are explained in our engagement letter. The basis of charging depends on the nature of your matter and may be a Conditional Fee Agreement, a fixed fee, or an hourly rate.
• In addition to our fees you may be liable for disbursements incurred on your behalf, which may include court fees, medical report fees, expert witness fees, barristers’ fees and search fees.
• VAT is added to our fees and disbursements where applicable, at the prevailing rate (currently 20%).

9. Data protection

We are committed to protecting your personal data in accordance with the UK General Data Protection Regulation and the Data Protection Act 2018. We collect and process your personal data to provide legal services to you, which may include sharing it where necessary to progress your matter — with courts, barristers, medical experts and opponents.

You have the right to access, correct or request deletion of your personal data. Our Privacy Policy sets out in full how we process it. We retain your file for six years from the conclusion of your matter, after which it is securely destroyed unless you ask for it to be returned.

10. Complaints

We are committed to providing a high-quality legal service. If you are unhappy with any aspect of it, please tell us so we can put it right. In the first instance contact us at info@manorrowsolicitors.co.uk or on 01274 608 608.

We will acknowledge your complaint within five working days and aim to provide a full response within eight weeks. Our Complaints Procedure sets out the process in full.

If we cannot resolve your complaint you may be entitled to refer it to the Legal Ombudsman. You must usually do so within six months of our final response, and within six years of the act or omission complained of (or three years from when you became aware of it).

• Website: www.legalombudsman.org.uk
• Telephone: 0300 555 0333
• Email: enquiries@legalombudsman.org.uk

11. Limitation of liability

Our liability to you for any loss arising from our negligence, breach of contract or otherwise is limited to £3,000,000 (three million pounds) unless we agree a higher amount in writing.

We are not liable for loss arising from your failure to provide complete and accurate information, loss caused by your failure to follow our advice, indirect or consequential loss, loss of profit, business or revenue, or loss caused by circumstances beyond our reasonable control.

12. Governing law

These Terms, and any dispute arising out of them, are governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction. If any provision is found to be invalid or unenforceable, the remaining provisions continue in full force and effect.

13. Contact information

If you have any questions about these Terms, please contact us:

• Address: Manor Row Solicitors, 3 Manor Row, Bradford, West Yorkshire, BD1 4PB
• Telephone: 01274 608 608
• Email: info@manorrowsolicitors.co.uk