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Office and workplace injury claims.

An office is a workplace, and carries the same duties as any other. Trailing cables, unsafe chairs, wet floors and badly stacked storage.

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Office and Workplace Injury Claims
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Office and Workplace Injury Claims

What the law requires

The Workplace (Health, Safety and Welfare) Regulations apply to offices exactly as they apply to factories. Floors must be free from obstruction, storage must be safe, and equipment provided for work must be suitable for it.

Because offices feel low-risk, hazards there are frequently reported informally and never recorded — which is why an entry in the accident book matters more here than almost anywhere else.

What decides a claim like this

Liability is established on records far more often than on recollection. In this kind of claim the documents that matter most are:

  • The accident book entry, and whether the hazard had been reported before.
  • Facilities and cleaning records for the area.
  • The condition and age of the equipment involved, particularly seating.
  • Whether a DSE assessment was carried out, where the injury relates to workstation set-up.

What to do now

The evidence that decides these claims has a short life. If the accident was recent:

  1. 1
    Report it in the accident book Every workplace with ten or more staff must keep one. Ask for a copy of the entry you signed.
  2. 2
    Tell your GP An early medical record is what links the injury to the work, which is often the point in dispute.
  3. 3
    Note who saw it Colleagues move on. A name and a mobile number now is worth more than a perfect memory later.
  4. 4
    Keep what you were given Training records, the equipment involved, the rota and any risk assessment you were shown.

How long you have to claim

The general limitation period for a personal injury claim is three years from the date of the accident, or from the date you first knew the injury was significant and attributable to someone else. If you were under 18 at the time, the three years runs from your eighteenth birthday. Where the injured person lacks mental capacity, time may not run at all.\n\nThe practical deadline is shorter than the legal one. CCTV is overwritten, defects are repaired and records are archived, so a claim started early is almost always a stronger claim.

How we work

We assess the claim, obtain the records that decide it, instruct an independent medical expert and deal with the insurer throughout. Personal injury claims of this kind are run on a No Win, No Fee agreement: there is nothing to pay upfront, and nothing to pay us for our work if the claim does not succeed. A success fee is deducted from the compensation if it does, and we set that out in writing before you commit to anything.

Common Questions

Questions we are asked about office and workplace injury claims

It feels too minor to claim about.
The severity of the injury affects the value of a claim, not whether one exists. An injury that keeps you off work or needs treatment has real costs attached to it, and those are recoverable.
I work from home.
The duty does not stop at the office door. An employer remains responsible for equipment it provides and for assessing homeworking arrangements, though what is reasonable differs from an office setting.

Talk it through with a solicitor

Tell us what happened and we will tell you honestly whether there is a claim, what it would involve and how long it is likely to take. No obligation, and no cost for the conversation.

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This work is No Win, No Fee

Nothing to pay upfront. No fee at all if it does not succeed.

Claims of this type are handled under a conditional fee agreement. You pay us nothing to start, nothing as it runs, and no legal fee whatsoever if the claim does not win. If it does, our fee is a percentage of your compensation — capped, and agreed with you in writing before any work begins.

  • Nothing upfront No deposit, no hourly billing, no invoice while the case runs.
  • Nothing if you lose The fee is conditional on winning. If the claim fails you owe us nothing for our work.
  • Capped, and in writing You see the percentage and a worked example in pounds before you sign anything.

It is not the same as risk-free, and we will not tell you it is. Our fee genuinely is — but the wider costs position has exceptions worth understanding before you start. Read exactly how it works, and what it does not cover →

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